Introduction
12Bot is a product of 12Monday Technologies (“12Monday”, “we”, “our”, “us”). This Privacy Policy explains how we collect, use, store, and protect personal information when businesses, their customers, and visitors use the 12Bot service at store.12commerce.com and related 12Bot tools.
By using 12Bot, you agree to the terms of this Privacy Policy.
This policy applies to:
- Businesses and clients who register for and manage 12Bot accounts
- Customers and end-users who interact with 12Bot landing pages, widgets, order forms, and WhatsApp flows
- Visitors to the store.12commerce.com website
Information We Collect
2.1 Client Account Data
When a business signs up for 12Bot, we may collect name, contact information, email address, phone number, business details, product and content configuration data, login credentials, and support inquiries.
2.2 End-User and Customer Data
12Bot may collect customer data on behalf of our clients, including name, email, phone number, delivery information, order details, and form submissions. Clients are responsible for collecting customer data lawfully and providing any required privacy notices.
2.3 Technical and Usage Information
We automatically collect technical and usage data such as IP address, browser and device type, pages visited, activity logs, and performance metrics.
2.4 WhatsApp and Messaging Data
When clients use WhatsApp or Meta integrations, we may process message content and metadata, template approval details, delivery status updates, and conversation routing data.
How We Use Information
We use collected data to operate and deliver the 12Bot service, host landing pages and widgets, process orders, route messages, provide analytics, authenticate accounts, respond to support requests, and improve reliability. We do not sell personal data.
Legal Basis for Processing
Where required by law, we rely on contractual necessity, legitimate interests, consent, and legal compliance to process personal data.
International Transfers
Data may be stored or processed outside your region and we take reasonable measures to protect it during international transfers.
Data Retention
We retain client account data while the account is active and end-user submissions until deleted by the client. Log and backup data are kept for a limited time for security purposes.
Security
We use encrypted connections (HTTPS), access controls, secure storage, and infrastructure monitoring. No system is fully secure and users share data at their own risk.
Your Rights
Depending on your region, you may request access, correction, deletion, or export of personal data. Customers should contact the business owner using the 12Bot platform for requests related to end-user data.
Children’s Privacy
The Service is not intended for individuals under 16. We do not knowingly collect data from children under 16.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on store.12commerce.com.
Contact Information
For privacy questions or requests, contact us at info@12monday.net.
Questions about privacy policy?
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