Terms & Conditions

These Terms and Conditions (“Terms”) govern your access to and use of 12Bot, a product of 12Monday Technologies, including store.12commerce.com and all associated services, tools, dashboards, landing pages, widgets, and mobile applications (collectively, the “Service”).

By accessing or using the Service, you agree to these Terms. If you do not agree, discontinue use immediately.

If you use the Service on behalf of a business, you represent that you are authorized to bind that organization to these Terms.

12Bot provides tools for businesses to create e-commerce landing pages, build WhatsApp-enabled widgets, configure products and forms, route submissions and orders to WhatsApp, view analytics, and manage teams and branches.

The Service does not currently include domain connection or DNS management features.

You must be at least 18 years old, provide accurate registration information, and use the Service in compliance with applicable laws and Meta/WhatsApp policies.

You are responsible for maintaining your account credentials and for all activity under your account. Unauthorized access should be reported immediately.

We may suspend accounts that violate security standards.

You agree not to use the Service for illegal, harmful, or fraudulent purposes, including sending spam, misusing WhatsApp, reverse-engineering the platform, or uploading harmful or abusive content.

We may remove or disable access for violations.

6.1 Your Content

You retain ownership of your business information, product data, branding, and any materials uploaded to the Service.

6.2 Customer Data

Customer data submitted through 12Bot belongs to your business. 12Bot acts as a processor and stores or processes this data only to operate the Service.

You are responsible for obtaining customer consent, providing privacy notices, and complying with data protection laws.

12Bot integrates with Meta and WhatsApp APIs. We are not responsible for account blocks, rate limits, policy changes, or downtime of external services.

Subscription pricing, if applicable, is billed in recurring cycles unless canceled. Payments are generally non-refundable except where required by law.

Pricing may change with advance notice when required.

We do not guarantee uninterrupted access or error-free performance. Maintenance and service interruptions may occur.

All software, design, documentation, and branding remain the property of 12Monday Technologies. You are granted a limited license to use the Service and may not copy or modify platform assets without permission.

You may not use the Service for adult content, scams, phishing, harassment, hate, violence, or high-risk financial operations.

The Service is provided “as is” without warranties. We do not guarantee the Service meets all requirements, operates without error, or provides completely accurate output.

To the fullest extent permitted by law, we are not liable for indirect, special, incidental, punitive, or consequential damages, including lost revenue or data.

Our total liability is limited to the amount paid in the last three months.

We may suspend or terminate accounts for violations, misuse of WhatsApp, security risks, or unlawful conduct. Access to the platform will be revoked upon termination.

We may update these Terms periodically. Updates become effective when posted on store.12commerce.com. Continued use of the Service signifies acceptance.

These Terms are governed by the laws of Pakistan. Disputes will be handled in the courts of Karachi, Pakistan.

For questions, contact us at info@12monday.net.